Contact Us

To contact Keith on editorial issues, email him at:  editor (at)  Due to volume of email, Keith cannot guarantee that he can answer each question individually.

For answers to common problems, such as changing your password or logging on, please refer to our Frequently Asked Questions page.

For all other issues, such as if you are a subscribed member and are having problems logging in or billing, please send an email to customerservice (at) before phoning the customer support line.

For cancellations you must send an email to cancel (at)  This way we can track the cancellation process.

For change of credit card, please send an email to renew (at) with your phone number and a good time to call. We do not recommend emailing new credit card information.

The customer service email address is monitored 7 days a week while the phone line is only monitored during business hours, Monday to Friday.

Customer Service phone number: 1-888-558-4588

Mail Correspondence:
660 Queens Road
North Vancouver, British Columbia
Canada, V7N 1H3

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