Help Desk

Frequently Asked Questions

Log-in Information

Q: When I sign up for Keith’s premium service, how do I log in to the Members section of OilandGas-Investments.com?

A: The Members section is located at the top right of every web page. For quick reference, you can bookmark the OGIB log-in page (shown below) on your computer.  Also be sure to keep your username and password handy, and keep a backup copy.

For reference, here is the direct link to the login page or click here.

Q: Do you have any helpful advice for new subscribers?

A: For starters, click on the reports at the top of the member’s centre, as they are the companies that Keith is examining most closely.  Next, click on ‘Our Latest Portfolio’ to review all open and closed positions. And, while you’re in the Members Centre, scroll down to read through our Alerts, Portfolio Purchases and Sales, and Updates.

Q: I would like to change my current password to something more personalized – how do I do
that?
A: Simply click on this link then enter your CURRENT username and
password, then press LOG IN. You will now be directed to a Profile Page – scroll down to the bottom of this page and here you will find a place to change your password. You can also change your email address for getting your password reset here as well. (Note: you don’t change your email address for email alerts here.)

Subscriptions

Q: What can I expect from Keith’s Free Alerts?

A: These are stories my team and I develop on new trends and trades in the oil & gas patch. I send them out by email one to two times each week.

Q: What about Keith’s premium service? How much does it cost, and what is your refund policy?

A: The Monthly subscription rate is $99 USD, and includes a 30-day, 100% money-back guarantee for first time subscribers only.

Q: What are the payment options?

A: Paypal, VISA or Mastercard. All payments are securely processed.

Q: I’m a paid subscriber, but I’ve noticed I’m not getting Subscriber Alerts… please advise.

A: Paid subscribers should be alerted whenever we update the member centre. If you’re a paid subscriber and NOT getting Subscriber Alerts, please click on the link under “Welcome New Members” near the top of the Member Centre page. Then enter your email address and follow the instructions below. We’ll quickly send you back a confirmation email. When you get this confirmation email, please click on the Confirmation link to ensure you begin receiving our reports and stock alerts on a timely basis.

Q: How do I purchase stocks listed on the Canadian exchanges?

A: This is a question I get quite frequently.  Hopefully the following information will be of help:

1.  Most Canadian stocks have an OTC or pink sheet listing in the US, which can usually be found at sites such as http://money.msn.com/stocks  or   http://finance.yahoo.com  or  www.stockhouse.com.  The stocks trade more thinly on the OTC, and usually have five letters in the symbol with the last one being F, for Foreign.

2.  Some Canadian stockbrokers will take American clients if they have investable assets of $100,000

3.  Well-known US brokers who deal in Canadian stocks include:

a.  Global Resource Investments Ltd. out of southern California: www.gril.net
b.  Pennaluna & Company, in Idaho: www.pennaluna.com
c.   PennTrade: http://secure.penntrade.com/

FULL DISCLOSURE:  Keith Schaefer and the Oil & Gas Investments Bulletin do not receive any compensation from these firms.

Q: I’d like to change my email address on file. What do I do?

A: The fastest way is to email customer service at: customerservice@oilandgas-investments.com. Please type the following in your email subject line:

CHANGE OF EMAIL ADDRESS

In your email, please indicate your current email address, along with the new email address you’d like us to start using.

Q: How do I make sure I get all Free Alerts and/or Paid Subscriber Alerts?

A: Follow this link to “whitelist” OilandGas-Investments.com with most email service providers (such as Gmail, Yahoo, Hotmail, AOL, etc.) Whitelisting is safe, easy, and ensures your emails get through in timely fashion. Our simple whitelisting directions are provided for nearly all email service providers.

Q: What is your Privacy Policy?

A: Our primary means of communication is via email. Rest assured, we will never sell, rent, lease, or otherwise abuse your email address. If at any time you wish to be removed from our mailing list, simply send an email to our customer service department indicating your request, along with the email address you wish to have removed from our database. To read our full Privacy Policy, click here.

Q: When I click the links in your emails, nothing happens. Please advise.

A: This may be happening because some email providers disable links for the safety of their users. Try copying and pasting the link into the address bar of your web browser.

Q: How do I download Adobe Acrobat Reader, so that I can read your .PDF reports in the Members Centre?

A: If you don’t have the free Adobe Acrobat Reader downloaded — or you are using version 4.0 or less — please go to www.adobe.com to download the latest version, following their easy instructions.

Q: I have completed the Adobe Acrobat Reader download. Yet when I attempt to download a PDF file, the screen appears black or blank. Can this be fixed?

A: Please try right clicking on the link, then choose: Save Target As. Save the File to your computer’s desktop. Then go to your desktop and left click on the new icon on your desktop. This should open the PDF file.

Q: Is my Username/Password case sensitive?

A: Yes.  Also, keep in mind — if you are copying and pasting your username/password, be sure there are no spaces before or after (in which case, you’ll want to manually enter your log-in information.

We hope you enjoy our service!